Contact Us
At Fiestiva, we’re committed to providing reliable customer support before, during, and after your purchase. Whether you have a question about one of our products, need assistance with an existing order, or require help with your account, our support team is here to help.
Email Support
You can contact our customer support team at:
Email: support@fiestiva.shop
Our support team reviews and responds to emails during our business hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT-4)
We strive to respond to all email inquiries within 24 business hours. Response times may be longer during weekends, public holidays, or periods of unusually high inquiry volume.
Live Chat Support
Our live chat feature is available 24 hours a day, 7 days a week, allowing you to send us a message whenever you need assistance.
Chat inquiries are reviewed by our support team during our regular business hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT-4)
We make every effort to respond to all live chat messages within 24 business hours. If you contact us outside our business hours, your message will be reviewed as soon as our support team becomes available.
Business Address
278 Littlefield Dr
Shelburne, Vermont 05482
United States
Before You Contact Us
To help us assist you more efficiently, please include the following information when contacting us regarding an existing order:
- Your full name.
- Your order number.
- The email address used to place your order.
- A clear description of your question or concern.
- Photos or supporting documents, if your inquiry relates to a damaged, defective, or incorrect item.
Providing complete information helps us review your request more quickly and provide an accurate response.
Contact Form
If you prefer, you may also contact us by completing the contact form available below.
Please provide accurate contact information and include as much detail as possible so our support team can respond to your inquiry efficiently.