Return & Refund Policy

Effective Date: August 5, 2026

At Fiestiva, we want you to shop with confidence. If you are not completely satisfied with your purchase, this Return & Refund Policy explains when returns are accepted, how the return process works, and how refunds are issued. Please read this policy carefully before submitting a return request.

Return Window

We accept eligible returns within 28 days from the date your order is delivered.
To qualify for a return, your request must be submitted within this 28-day period. Return requests received after this timeframe may not be eligible for approval.

Eligible Returns

We accept returns for both defective and non-defective products.
A product may be eligible for return if:

• It arrived damaged during delivery.
• It has a manufacturing defect.
• You received the wrong item.
• You wish to return a non-defective item within the eligible return period.

Each return request is reviewed individually to ensure it meets the conditions outlined in this policy.

Return Conditions

Returned items should be sent back in their original condition. Whenever possible, the item should include its original packaging and any accessories that were received with the order.
Return may not be approved if an item has been intentionally damaged, altered, misused after delivery, or returned with missing components that prevent proper inspection.

How to Request a Return

Before returning an item, please contact our customer support team by email.
To help us process your request as quickly as possible, please include:

• Your order number.
• The name used to place the order.
• The email address associated with your purchase.
• The reason for the return.
• Clear photographs if the item is damaged, defective, or incorrect.

After reviewing your request, we will provide the appropriate return instructions. Please do not send items back without receiving return instructions, as this may delay the review of your return.

Return Shipping Responsibility

The responsibility for return shipping depends on the reason for the return.
If you are returning a non-defective product because you have changed your mind, no longer need the item, ordered the wrong product, selected the wrong size or variation, placed an order by mistake, or the product does not match your personal preference or expectations, you will be responsible for the cost of returning the item.If your return is approved because the product arrived damaged, is defective, or you received an incorrect item due to our error, Fiestiva will provide or cover the cost of the return shipping label. In these situations, you will not be charged for return shipping because the issue resulted from our fulfillment process.
If you are unsure who is responsible for the return shipping cost, please contact our customer support team before sending your item back. We will review your request and inform you of the appropriate return procedure based on the reason for your return.

Exchanges

We currently do not offer product exchanges.
If you would like a different item, you may return your eligible product in accordance with this policy and place a new order separately.

Refund Process

Once your returned item has been received, it will be inspected to verify that it meets the requirements of this policy.
If your return is approved, your refund will be processed within 7 business days. The time required to inspect returned items may vary depending on the condition of the package and the information provided with your return request.
You will be notified once your refund has been approved and processed.

Refund Method

Fiestiva accepts PayPal as its payment method.
For this reason, all approved refund are issued only to the original PayPal account used to complete the purchase. Refund cannot be transferred to another PayPal account or issued through a different payment method.

Restocking Fee

We do not charge a restocking fee for approved returns.
Restocking Fee: $0
The full approved refund amount will be processed according to this policy without any restocking deduction.

Late or Delayed Refunds

After a refund has been processed by Fiestiva, it may take additional time for PayPal to complete the transaction and display the funds in your account.
If more than 7 business days have passed since you received confirmation that your refund was processed and you still have not received it, please contact us. We will review your refund status and assist you with any available information.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Email: support@fiestiva.shop
Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (GMT-4)
Business Address:
278 Littlefield Dr
Shelburne, Vermont 05482
United States