Shipping Policy

Effective Date: August 5, 2026

Thank you for shopping with Fiestiva. We want every customer to have a clear understanding of how shipping works before placing an order. This Shipping Policy explains our shipping process, delivery estimates, shipping charges, and what you can expect after your order has been placed.

Shipping Locations

Fiestiva currently ships only within the United States.
We do not offer international shipping at this time. Any order placed with a shipping address outside the United States cannot be processed and will be cancelled before shipment.

Shipping Charges

We offer a flat shipping rate of $15 USD for all orders shipped within the United States.
The shipping charge is calculated and displayed during checkout before payment is completed. The amount you see at checkout is the amount you will pay for shipping, with no hidden shipping fees added after your purchase.

Shipping Carrier

All orders are shipped through USPS.
Once your order has been handed over to USPS, the carrier becomes responsible for transporting your package to the shipping address provided during checkout. Tracking information will be provided so you can monitor your shipment throughout the delivery process.

Order Cut-Off Time

Our daily order cut-off time is 3:30 PM (GMT-4), Monday through Friday.
Orders placed before the cut-off time will begin processing on the same business day.
Orders placed after 3:30 PM (GMT-4), on weekends, or on U.S. public holidays will begin processing on the next available business day. The cut-off time only determines when order processing begins and does not guarantee same-day shipment.

Order Processing Time

Processing Time: 1–2 Business Days
Processing time is the period between placing your order and preparing it for shipment.
During this time, we verify your PayPal payment, review your order information, prepare your products, securely package your order, and complete a final inspection before it is handed over to USPS.
Processing may take up to two business days depending on order volume, weekends, holidays, or other operational requirements. Once processing is complete, your order is shipped and the transit period begins.

Transit Time

Transit Time: 4–5 Business Days
Transit time begins only after USPS has received and scanned your package.
During this stage, your shipment travels through the USPS delivery network until it reaches your delivery address. Transit time may vary slightly depending on your location, weather conditions, carrier operations, holiday schedules, or unexpected transportation delays.
Although USPS aims to deliver within the estimated timeframe, actual delivery dates cannot be guaranteed.

Estimated Delivery Time

Estimated Delivery: 5–7 Business Days
Most orders are delivered within 5–7 business days from the date the order is placed.
This estimated delivery time includes both the processing period and the shipping transit period. While we work hard to dispatch orders as quickly as possible, delivery estimates are provided for guidance and may occasionally change due to circumstances outside our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your USPS tracking number.
Tracking information may not appear immediately after shipment. In most cases, USPS requires several hours to update its tracking system after the package has been scanned.
If your tracking information has not updated after a reasonable period, please allow additional time before contacting us, as carrier systems occasionally experience update delays.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.
An incorrect or incomplete address may result in delivery delays, returned packages, or unsuccessful delivery attempts.
If you notice an error after placing your order, contact us as soon as possible. We will make every reasonable effort to update your shipping information before your order enters processing. Once an order has been processed or shipped, address changes may no longer be possible.

Late or Delayed Deliveries

While we always strive to deliver orders within the estimated delivery timeframe, unexpected delays can occasionally occur.
Delays may result from carrier operations, severe weather, public holidays, transportation issues, or periods of unusually high shipping volume.
If your package has not arrived within a reasonable time after the estimated delivery period, please contact us. We will review the shipment, assist you with tracking updates, and work with USPS to help resolve the issue whenever possible.

Lost Packages

If your tracking information indicates that your package has been lost during transit, please notify us promptly.
We will contact USPS to begin an investigation and keep you informed throughout the process. Any resolution will depend on the outcome of the carrier’s investigation and the circumstances surrounding the shipment.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us within 24 hours of placing it.
Requests received within this period will be reviewed as quickly as possible. If your order has not yet entered processing, we will make every reasonable effort to accommodate your request.
Once an order has entered processing or has already been shipped, changes or cancellations may no longer be possible because your order is already being prepared for delivery or is in transit.

Contact Us

If you have any questions regarding shipping or need assistance with your order, please contact us.

Email: support@fiestiva.shop
Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (GMT-4)
Business Address:
278 Littlefield Dr
Shelburne, Vermont 05482
United States